FAQ

Additional Information

Retouching

Edge Imaging Retouching Featured on CTV!

Q: How do I order retouching?

Retouching is a service that Edge Imaging provides to remove basic blemishes or imperfections on the face only. You may indicate that you would like this service by selecting the "add retouching" option on your order form. For high school photos please check off the box provided for retouching requests. Be sure to include retouching fee in your total and your yearbook photo will also be retouched.

Q: I already received my photo package, but I would like retouching now?

You will have to return your complete photo package back to us and indicate what you would like retouched in the comments section. The cost for standard retouching is $8.00 or premium retouching is $12.00. Although we will reprint your photo package at no cost to you shipping and handling is $10.00.

Q: What is the difference between standard and premium retouching?

Standard retouching includes a quick clean up to any facial blemishes on your portrait. Premium retouching includes a quick clean up PLUS removes fly-away hair, scars, food and shadows under the eyes. For additional retouching please email or call Customer Care representative at 1-888-416-3343 for a quote.

Class Photo

Q: My class photo was not included in my package?

Class photos are complimentary for every student. Depending on your school's choice, we offer either regular class groups, class composites, or named groups. Regular class groups wil be shipped at the same time as photo packages but packaged separately. Class Composites and Named Groups are shipped separate from photo packages to the school as they are school dependant.

Q: How can I purchase an extra class photo?

Every student receives one complimentary class group, to order extra please add package "Y" and $6.00 to your order.

Retakes

Q: What if I am unhappy with the original photo, can I get retakes?

OPTION 1 - I already have the photo package:
Yes, if you require a retake photo, please bring the original photo package to the camera on Photo Retake Day. We will reprint your photo package with the new image and you will receive your new photo package a few weeks after retake day. If your child is in an elementary school, we suggest sending a note to the teacher as well as returning the photo package on retake day.

OPTION 2 - I have proofs:
Yes, if you require a retake photo, please bring your original proofs to the camera on Photo Retake Day. You will receive a new set of proofs and due date a few weeks after retake day. If your child is in an elementary school, we suggest sending a note to the teacher as well as returning the photo package on retake day.

Q: How do I find out when retake day is at my child's school?

Your school should notify you of the scheduled retake day. You can also send us a message or call us at 1-888-416-3343 (EDGE). Please note that there will not be a retake of class photos on retake day.